Refund policy

Return & Refund Policy

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or not what you ordered, email contact@usagatherco.com within 14 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund to your original payment method, whichever you prefer. You will not be asked to pay return shipping.

Lost or undelivered packages

If tracking shows no delivery within 14 days of the estimated delivery date, contact us and we will replace the order or refund it in full.

Change of mind returns

Unused items in their original packaging may be returned within 14 days of delivery for a refund of the item price. Return shipping is paid by the customer. Please email us before sending anything back so we can provide return instructions and a return address. Returns sent without prior contact may not be processed.

Personalized items

Items customized with names or custom text cannot be returned or exchanged unless they arrive damaged, defective, or with a personalization error made by us. Please double-check spelling before placing your order.

Refund processing

Approved refunds are issued to the original payment method within 3–5 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.

Order changes and cancellations

Contact us within 12 hours of placing your order to change or cancel it. Once an order has entered processing we may not be able to make changes.

Questions

Email contact@usagatherco.com. We reply within 24–48 business hours.